Return policy
At Sim & Sam, we strive to ensure that you are satisfied with your purchase. However, if you need to return an item, please review our return policy below.
1. Eligibility for Returns
- Returns are accepted only for unworn, undamaged, and unused garments.
- Items must be returned within 14 days of delivery.
- Final discretion on the condition of returned items rests with us.
2. Handmade & Unique Products
- Each garment is handmade, and certain washes, colors, and prints undergo unique processes.
- Slight variations in color, texture, or print from the displayed image are not considered defects and will not be eligible for returns.
3. Return Process & Shipping Costs
- Customers are responsible for return shipping costs, except in cases where an incorrect product was sent.
- If you receive the wrong item, please contact us at [Your Contact Email] within 48 hours of delivery for assistance.
4. Condition of Returned Items
- All original labels and hangtags must be attached in their original position as shipped.
- Any items that fail to meet these conditions will not be eligible for a refund or exchange.
5. How to Initiate a Return
- Email us at sales@stylehouse.us with your order details and reason for return.
- Once approved, you will receive return instructions.
- Ship the item back using a trackable service.
- Upon inspection, we will process your refund as applicable.
We appreciate your understanding and support of our handcrafted products! If you have any questions, feel free to contact us at sales@stytlehouse.us